When service quality, tone or responsiveness varies between a brand’s app, its store, and its contact center, trust erodes ...

CMSWire’s State of Digital Customer Experience 2025 report unpacked: real ROI drivers behind AI, personalization and customer ...

Dialpad continues its leadership as the only contact center platform that can coach agents in real time with native Ai SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, Inc., the leading Ai-powered ...

New technology combines Data Axle's proprietary data and AI-driven identity resolution to unlock deeper insights and scalable audience activation DALLAS, May 13, 2025 /PRNewswire/ -- Today, Data Axle, ...

Forecast marketing outcomes with accuracy, and these predictive models and tools turn raw data into actionable insights.

Why B2B marketers need to prioritize customer loyalty and retention alongside new business to sustain revenue growth in a ...

New platform automatically resolves data quality issues upstream to deliver accurate, AI-ready customer data in real time across the enterprise WELLESLEY, Mass.--(BUSINESS WIRE)--Redpoint Global, a ...

Personalization is the heart of modern email marketing—but Google’s latest moves strip it away, one discount tag at a time.

Forget rearview metrics—chief data officers are using predictive analytics to steer goal-setting with real-time, ...

Likes and hearts are not real connection. AI-powered wearables may be the future of how we shop, date and connect.

The company says its redesigned Opal platform supports specialized AI agents and advanced workflows to automate content ...

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...