What makes QuickTest a true CX monitoring solution is that it mimics how real users interact with your systems. It doesn’t ...

New CCMA Benchmark data reveals quicker contact centre response times and lower attrition rates - CCMA contact centre event ...

NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale contact ...

State of Digital Experience Report Reveals Widespread Issues Impacting Consumer Satisfaction and Business Performance ...

Puzzel's AI-powered insights for contact centres that help you get more from every customer conversation. Puzzel contact ...

The CCMA (Contact Centre Management Association) published its comprehensive report into the UK’s Business Process ...

Strengthens Irish Market Contact Centre Presence with CCMA Ireland Partnership - 8x8 CCMa Ireland Contact Centre Organisation ...

The Next Generation of AI-driven Omnichannel Contact Centres for Microsoft Teams. AnywhereNow, a global pioneer in ...

Upgrading a contact centre is a big investment that can make a huge difference in customer satisfaction and your bottom line ...

Two NHS Ambulance Service 999 Contact Centre run by the East of England Ambulance Trust (EEAST) are set to close. contact ...

“This year’s entries reflect the extraordinary efforts made by organisations to continuously raise the bar in customer ...