What makes QuickTest a true CX monitoring solution is that it mimics how real users interact with your systems. It doesn’t ...

New CCMA Benchmark data reveals quicker contact centre response times and lower attrition rates - CCMA contact centre event ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

This course will increase and support your existing knowledge of neurodiversity. The workshop provides a detailed overview of different neurodiverse conditions, myth-busts any common misconceptions, ...

NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale contact ...

State of Digital Experience Report Reveals Widespread Issues Impacting Consumer Satisfaction and Business Performance ...

Disrupt is the must-attend event for CX innovators across Europe, looking at the intersection of cutting edge technology and the world of customer experience. Tobacco Dock. Wapping Lane, London E1W ...

Puzzel's AI-powered insights for contact centres that help you get more from every customer conversation. Puzzel contact ...